Shipping policy

SHIPPING POLICY

Order Processing

Orders are normally processed within 3–5 business days, excluding weekends and holidays. Processing may take longer during sales, holidays, or other high-volume periods.

Shipping and Delivery

Shipping rates and estimated delivery times are displayed at checkout. Delivery estimates begin after the order has been processed and accepted by the shipping carrier. Delivery dates are estimates and are not guaranteed.

Tracking Information

Once your order ships, you will receive a confirmation email containing tracking information. Please allow up to 48 hours for the tracking information to update.

Shipping Delays

Venus Spa is not responsible for delays caused by shipping carriers, weather, incorrect addresses, holidays, or circumstances beyond our control.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address. If you notice an error, please contact us immediately. Once an order has shipped, we cannot guarantee that the address can be changed.

Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier. Then contact Venus Spa so we can assist you. Venus Spa is not responsible for packages confirmed as delivered to the address entered during checkout.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us promptly. Include your order number and clear photographs of the package and products so we can review the issue.

Questions

For questions about your order or this Shipping Policy, please contact Venus Spa at venusspaletiziadiana@gmail.com.