Refund policy

At Venus Spa, we are committed to providing high-quality products and customer satisfaction. Due to the nature of skincare and personal-care items, all sales are final. We do not accept returns or exchanges unless an item arrives damaged, defective, or incorrect.

ALL SALES ARE FINAL

For health, hygiene, and safety reasons, we do not accept returns, exchanges, or refunds on products once they have shipped. Please review your order carefully before completing checkout.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your order arrives damaged, defective, or you receive the wrong product:

• Contact us within 48 hours of delivery.
• Text (857) 272-6651 with your full name, order number, and clear photographs of the issue.
• Text messages only; please do not call.

If your claim is approved, we will provide a replacement or store credit, as appropriate.

INCORRECT SHIPPING ADDRESS

Venus Spa is not responsible for orders shipped to an incorrect address supplied by the customer during checkout.

If the package is returned to us, the customer is responsible for any additional shipping charges required to resend it. Refunds will not be issued for packages lost because an incorrect address was provided.

ORDER CANCELLATIONS

Orders cannot be canceled once they have been processed or shipped. If you need to request a change, text us immediately after placing your order. We will do our best to assist if the order has not yet shipped, but changes are not guaranteed.

CHARGEBACKS AND DISPUTES

Please contact us before filing a payment dispute or chargeback so we have an opportunity to address your concern. Venus Spa reserves the right to respond to chargebacks with relevant order, shipment, delivery, and communication records.

For questions about your order, please text (857) 272-6651.